FAQ's
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1. Do you offer free delivery in the UK?
1. Do you offer free delivery in the UK?
Yes. We offer free delivery across the UK on all orders.
2. How long will my order take to arrive?
2. How long will my order take to arrive?
Orders are normally delivered within 3–4 working days. Delivery times may vary slightly depending on the product and your location.
3. Can I return my gym equipment if I change my mind?
3. Can I return my gym equipment if I change my mind?
Yes. We offer a 30-day return window from the date your order is delivered, subject to our Returns & Refund Policy. Please ensure returned products meet the applicable return conditions.
4. How do I start a return?
4. How do I start a return?
If you need to return an item, please contact our customer support team with your order number and details of the product. We will provide you with the relevant return instructions.
5. What type of gym equipment do you sell?
5. What type of gym equipment do you sell?
Elite Gym Gear offers a range of fitness and strength-training equipment, including dumbbells, kettlebells, weight plates, racks and storage solutions for home and commercial gym use.
6. Is your equipment suitable for home gyms?
6. Is your equipment suitable for home gyms?
Yes. Many of our products are suitable for home workouts as well as commercial gym environments. Please check the individual product description for specific dimensions, weights and features before ordering.
7. How can I track my order?
7. How can I track my order?
Once your order has been dispatched, you will receive the available delivery information by email. You can also use our Track Your Order option to check your order status.
8. What payment methods do you accept?
8. What payment methods do you accept?
We accept the payment methods available at checkout. The payment options displayed during checkout are the methods currently available for your order.
9. What should I do if my order arrives damaged or incorrect?
9. What should I do if my order arrives damaged or incorrect?
Please contact us as soon as possible with your order details and clear photographs of the issue. Our customer support team will review the problem and advise you on the next steps.
10. How can I contact Elite Gym Gear?
10. How can I contact Elite Gym Gear?
You can contact us by email at info@elitegymgear.com. Our customer support hours are Monday to Friday, 9:00 AM–6:00 PM (London time). We aim to assist with product questions, orders, returns and general enquiries.